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Shipping & Returns

Shipping & Returns

We normally ship all orders within 24 to 48 hours of receipt. If there is going to be a delay in shipping your order we will notify you of the delay and give you an estimated shipping date.

If for some reason an order needs to be returned, please notify us first for shipping instructions on how to return the order to us without incurring unnecessary and sometimes expenses charges.

If an order is returned to us without our prior knowledge it can not be accepted and will be returned unopened to you.

If we have made an error in shipping your order the return charges will be paid by us.

Please note that rope that is cut to length can not be returned, since it is a custom length cut specifically to your requirements.

If you have any questions please feel free to contact us.
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